Your Toughest Customer

Even though studies show that women account for 85% of all consumer purchases, most women are saying that businesses are not meeting their needs and delivering the customer experience they seek.

Companies spend millions of dollars on specialising their marketing to women but what happens when the marketing works and she walks through your doors and then meets the sales person?

Annette has spent over 24 years selling to women and has dedicated her last 15 years in business to understanding the Psychology of Selling. She has learnt through experience and scientific human study, the art of turning your toughest customer into a fast decision maker by applying the methodology and education of how to get your customers to Buy Easily and FAST!

Annette helps business leaders and organisations around the world (small, medium and large) with her tried and proven, effective training and coaching programs...teaching real world scientific strategies in her humorous non-jargonistic way. She is a specialist in helping companies gain Trust from their hardest customer, at the same time gaining massive financial results.

We Market differently to women on TV, Radio, Magazines, Billboards & Brochures, but what happens when that customer picks up the phone or walks through your business doors? What do your staff say?

How do your staff communicate to create the toughest customer into a BUYING Customer? Also, how can you save those marketing dollars to have HER continually coming back as a loyal customer for more great service.?

From the everyday female consumer to a high end business women, in Understanding how to sell effectively there are key traits you can learn to creating a wonderful BUYING relationships with your product and brand.

Annette is known as Australia’s leading sales expert on Face to Face Sales, Verbal and Non Verbal Communication and Human Behaviour...specialising in selling to women.

Annette, also know as "Netty’D" has been helping companies create success drawing on her skills as an Entrepreneur, Mentor, Sales Presenter, Speaker, Trainer and Coach. An Expert in Human Communication, Annette will Empower your company with her practical skills, experience and knowledge in the differences between how women and men buy with her unique ability to tailor an easy to use systemised approach for your business.

Find out more about Annette here.

Check Out These Facts:

Fact: Women do hold the purse when it comes to the household

Fact: More women are opening Small business then men, making more office and training courses purchases.

Fact: 46% of Australian Small Business women run their office from home.

Fact: Women Will buy on first site, if you know how to sell to their specific buying style

Here are some cut through science information you can be using:

Identify the 4 different female behaviour buying styles
Learn to sell to the different decision deciders
Speed up the sale by finding out your customers Internal Representation System (IRS) when buying, with one easy question!
Learn world class scientific cut through communication techniques that not only feel like a wonderful shopping experience for your customer but also a SALE.

Find out how you can book Annette for your business or next event here

Recent Blog Articles

Posted on Sun, 20 May 12

Dumping The 'Head Trash'.

Many women who fear selling or fear rejection have already created the worst scenario in their head before they have even picked up the phone or walked into a meeting to a potential client/customer. - Click here to read on

Posted on Thu, 19 Jan 12

A cut above the rest

This week I've had the pleasure of Travelling to the Gold Coast and have stayed at two hotels this week so far, the start of the week I was raving about the QT at Surfers Paradise…Unbelievable service! From the service at check in at concierge-room service, all I can say is I've been to many hotels around the world to feel i'm able to judge and compare and I give the service I experienced as no#1. Now I'm at a Mantra Resort (will reframe from saying the area) and the difference ......'sticks out like dogs Ba*#s'. Not that the service was bad-it was just normal-average, no point of difference in their communication and service. It's amazing what the difference in a conversation can make at the front desk does to creating an experience or non experience with just the 'normal check in' process. QT managed to up-sell me to their internal restaurants and breakfast at a discount price booking the day before all from making it sound TOTALLY beneficial for the customer. Many business think they can get away with their staffs 'natural charm and charisma' when it comes to customer service & sales. Thinking they will save the expense of professional training. But nothing can be more damaging to a business ....Or on the contrary move positively earth moving when you're a notch above your competition. Face it businesses who have customer service training/consulting see it as an 'investment' not an expense, as they know they make the money back tenfold from their staffs new skills. Hotels to clothing boutiques, Computer technicians to trades man; understanding how to be 'serviced focused' and tailoring a 'sales service approach' to your business will have you thanking your lucky stars you actually invested in doing something for your business...and the most important thing about a business YOUR CUSTOMERS. As a business can't survive without them. - Click here to read on

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